Apple Pay

  • What is Apple Pay?
    Apple Pay is a digital wallet that allows you to securely store and use your QNB bebasata cards via your Apple device for contactless, in-store, online, and in-app payments.
  • Which Apple devices support Apple Pay?
    • Apple Watch – Minimum watch OS version 10.5
    • iPhone – Minimum iOS Version: 17.7
    • Mac – Minimum macOS Version: 14.5
    • iPad – Minimum Version 17.7
  • Who can use Apple Pay?
    All QNB bebasata Customers that have active eligible QNB bebasata Cards.
  • How do I add my QNB bebasata card to Apple Pay?
    Through Apple Wallet:
    • Click (+) on Apple Wallet App to add your preferred QNB bebasata card.
    • You can either scan your card using your camera or choose to enter card details manually.
    • Enter the required fields to complete the registration process and read and accept the Terms & Conditions
    • A confirmation SMS containing OTP will be sent to your registered mobile number.
    • Once OTP is entered, the card will be added to the wallet and a SMS message will be sent to confirm that your card was added successfully.
      You also can add your card from “Apps on your iPhone” section that’s available on the wallet.
    Through QNB bebasata Mobile App:
    • Log in to QNB bebasata Mobile App on your Apple device and press on Apple pay Icon in the home page.
    • Select the card and press on “add to Apple wallet” button under the card.
    • You will be redirected to Apple Wallet to follow the registration steps.
    • Once the card digitization steps are completed, a confirmation message will be displayed on the screen, and you will receive an SMS.
  • Are there any additional fees for using Apple Pay?
    No, QNB bebasata does not charge additional fees for Apple Pay transactions.
  • Is Apple Pay secure?
    Yes. Apple Pay uses tokenization, Face ID, Touch ID, or your device passcode for secure authentication, ensuring your card details aren't shared or stored on your device or Apple’s servers.
  • Do I need an internet connection for Apple Pay transactions?
    No, Internet is required only for adding your card or viewing transaction history, not for making payments.
  • Where can I use the Apple Pay?
    Apple Pay is available for making payments in stores that accept contactless payments, within apps, and on websites that accept it,
    both locally and internationally.
    It's a convenient and secure way to make transactions without needing to carry physical cards.
  • How do I make payments?
    • iPhone: Double-click the side button, authenticate via Face ID/Touch ID or passcode, hold device near the terminal.
    • Apple Watch: Double-click the side button and hold near the terminal.
  • How can I use Apple Pay online and in apps?
     Select Apple Pay during checkout, then authenticate using Face ID, Touch ID, or your passcode.
  • Do Apple Pay transactions have a different limit than regular card transactions?
    No, Apple Pay transactions adhere to the same daily limits as your physical QNB bebasata cards.
  • Do I need to insert PIN when using Apple Pay?
    You don’t need to enter your card PIN when using Apple Pay in purchase transactions, but you will be requested to enter your PIN when withdrawing from contactless ATM through Apple Pay.
  • How many QNB bebasata cards can I add to Apple Pay?
    You can add all you QNB bebasata cards.
    But the maximum limit of cards on one device depends on the device’s secure element capacity.
  • How many devices can the same card be added to?
    You can use multiple Apple devices to add the same card.
    Your QNB bebasata cards must be added individually to each device through Apple Wallet or Mobile Banking.
    Each device will have its own secure token and can be used independently.
  • Can I still use my physical QNB bebasata card after adding it to Apple Pay?
    Yes, your physical card remains active and usable as usual.
  • How will I know the transaction was successful?
    After you make a payment with Apple Pay, you’ll see “Done” message and a checkmark on your device screen, confirming the transaction was successful.
    You may also receive a push notification from Apple Wallet or your QNB bebasata Mobile application  app with the transaction details.
    Additionally, the transaction will appear in your Wallet app and your QNB bebasata account statement.
  • How do I check my transaction history through Apple Wallet?
    You can view your Apple Pay transaction history by opening the Wallet app on your iPhone, select the card and then the last 10 transactions will be displayed directly under the card.
    For a full and detailed statement, you can use the QNB bebasata Mobile application App or Internet Banking.
  • What if a payment fails or is declined?
    Check for sufficient balance or connectivity issues.
    For persistent problems, contact QNB bebasata customer support 16607.
  • How do refunds work with Apple Pay?
    Refunds follow standard merchant processes.
    Refunds will appear in your account just like regular card transactions.
  • In case I have more than one card added on Apple Wallet, how can I select specific card as my default card for payment?
    In Apple Wallet, you can select your preferred card and set it as the default. To change default card: press and hold the card, then drag it to the front and release.
  • How can I remove a card from Apple Pay wallet?
    To remove the card, select the card and choose “Remove Card.”
  • If I switch to a new Apple device, will my current card remain available?
    No, your card will not automatically transfer to your new Apple device.
    For security reasons, Apple Pay does not store card details in iCloud or transfer them between devices.
    You will need to add your QNB bebasata card again on the new device through the Apple Wallet app or via QNB bebasata Mobile application and delete it from your old mobile device .
  • What should I do if my device is lost or stolen?
    If your device is lost or stolen:
    • Use “Find my iPhone” to lock your device remotely.
      This will also prevent access to Apple Pay on your device.
    • For added security, contact QNB bebasata customer service on 16607 to request deletion or suspension of your tokenized cards from the lost device.
    • This ensures no one can make payments using Apple Pay on your missing device, and your accounts remain protected.
  • In case I need help, how do I contact QNB bebasata Egypt for Apple Pay-related issues?
    Call QNB bebasata Customer Support at 16607, or you can reach us through WhatsApp.